At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Associate – Central Demand Intake Team
As an Associate with the Central Demand Intake (CDI) team, you will be part of an industry leading, high performing and agile team of workforce management professionals working with our service delivery and business development teams to identify and record future demand pipeline, provide exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.
We provide learning and growth opportunities to build your ability to analyse, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.
The opportunity
EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally.
We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.
We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives.
Your key responsibilities
As part of GDS Central Demand Intake (CDI) team, you will be assigned to a region/ country/ service offering / competency/ sector to capture and record all demand requests in the applicable demand intake tools, along with all relevant details and heuristics needed for effective internal and external fulfilment of the demand.
You will be responsible to work in close coordination with the demand management and business teams in capturing staffing demand projections, analyze demand intake patterns, identify all key details related to the demand – skills, proficiency, rank, scope of work, location, start date, end date, deal value, demand hours/ FTEs etc.
You will also be responsible to share all relevant updates related to the demands with the Service Line leadership and broader experience management team for effective fulfilment planning.
Some of your key responsibilities include:
- Work with the demand management and business teams to predict/forecast demand pipeline based on upcoming deals, market leadership plans, growth estimates and other projections.
- Capture demand pipeline, understand demands heuristics, and identify actionable demand.
- Record all demands in the applicable demand intake systems to generate a unique demand ID.
- Regularly review open demands with the business leaders, identify changes to demand details and update the same in the demand intake tools in real-time to enable accurate demand insights
- Report all demand KPIs and demand outlook to the relevant stakeholders
- Provide all demand details to the Experience Management POCs and answer all demand related queries posted by the team.
- Partner with Experience Management team to capture the demand fulfilment status into demand management systems
Skills and attributes for success
Graduates with 2-3 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery will be preferred. The suitable candidate should have good communication, negotiations, reporting and analytical skills, can compute staffing demands, validate skills and experiences associated with the demand.
To qualify for the role, you must have
- Excellent analytical skills.
- Excellent verbal and written communication skills.
- Advanced knowledge of MS Excel.
- Excellent teaming and interpersonal skills.
- Positive attitude and ability to perform under tight timelines.
Ideally, you’ll also have
- Working knowledge of data visualization and business intelligence tools such as Power BI, power Apps and Spotfire.
- Working knowledge and subject matter expertise in resource management, demand planning and scheduling in reputed consulting, technology, financial services, accounting or professional services organizations.
What we look for
We are looking for professionals interested to build a career in the demand management function. An ideal candidate would have the eye for detail and would be efficient in performing complex task without compromising on the quality. The right candidate would have the ownership mindset to drive things independently in a dynamic environment.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
