Customer Service Representative

 

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Redlands branch is looking for a new Customer Service Representative to join Contract Logistics team

Your Role

You will maintain excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. This is onsite role and you will report to Contract Logistics Administration Manager

Your Responsibilities

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• You will assist customers by phone, email, and fax regarding order shipments, discrepancies, billing.
• Compile, sort, and verify whether data is accurate before order entry and solve potential problems or discrepancies
• You will investigate overdue, damaged shipments/shortages in shipments for customers and common carriers.
• You will analyze complaints concerning billing or service rendered
• You will refer complaints of service failures to designated departments for investigation, updating customers

Your Skills and Experiences

• High School Diploma or Equivalent
• Proficient in Microsoft Office and computer skills
• 2 years of customer service experience

Good Reasons to Join

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.

About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

US Talent Acquisition

USA.Talent.Acquisition@Kuehne-Nagel.com

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Next steps to joining our team

Step 1

Complete your online application

Step 2

Speak with your Kuehne+Nagel recruiting specialist

Step 3

Meet our hiring team

Step 4

Decide if you will accept the offer

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