About us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
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Job Title: Customer Service Representative
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer complaints and issues with empathy and patience
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Stay up-to-date on product knowledge to effectively address customer inquiries
- Process orders, returns, and exchanges accurately and efficiently
- Identify opportunities for process improvement to enhance the customer experience
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous customer service experience is a plus
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in using computer systems and software applications
- Detail-oriented with strong organizational skills
- Ability to work independently as well as part of a team
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.
To apply for this position, please submit your resume and cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- No experience needed
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
