This REMOTE position supports Monday- Friday business hours in the Pacific Time Zone
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FROSCH has a terrific opportunity for a highly experienced Corporate Travel Advisor to make a direct impact on the success of our company. You will be responsible for managing the travel reservations of corporate clients from their initial request to completion. This includes coordinating all elements of travel; airline, hotel, car rental, and other miscellaneous needs. You will work on a collaborative team that will demand the utmost level of customer service. In this role you will utilize your travel consultant skills, build relationships with the travelers and be a true consultant for all aspects of their travel needs. We are looking for an ambitious, customer service oriented individual who thrives on delivering the unexpected. This position requires someone who will not only strive for excellence but also exceed our client’s expectations
Job Responsibilities:
- Responsible for managing the travel reservations of multiple VIP corporate clients from their initial request to completion. This includes coordinating all elements of travel; airline, hotel, car rental, and other miscellaneous needs.
- Monitor email and queued PNRs
- Provide excellent phone and customer service skills
- Reconfirm itinerary details 24-48 hours prior to travel, which may include but is not limited; hotel room confirmation and upgrade request, air seat preference and upgrades, Car Service confirmation, and flight status monitoring
- Adapt and change as requirements of the business change
- Be responsive to client’s needs and issue resolution with excellent communication and follow up
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
Required Qualifications, Skills and Capabilities:
- At least 3 years recent, Sabre Global Distribution System (GDS) experience
- Minimum 3 years experience arranging domestic and international travel for clients; setting up PNR’s (Passenger Name Records), ticketing, and exchanging tickets
- Minimum High School Diploma/GED equivalent
Preferred Qualifications, Skills and Capabilities:
- Well organized, detail oriented, with proactive problem solving skills.
- Proficient with Microsoft Office, specifically Outlook and Word
- Ability to work well in a fast paced environment
- Strong sense of urgency as well as flexibility to change as needed
- Experience providing Best in Class Customer Service that exceeds client’s expectations
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
