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Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members?
If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Patient Access Representative, please consider this fantastic opportunity and apply!
As a Patient Access Representative, you are the face of Cedars-Sinai and can make a real difference for our patients. You will register patients presenting to the medical center for treatment. Your priority is to deliver high quality and effective service to our patients and their family members.
What will you be doing in this role?
The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services.
Patient Access Representatives provide patients with a welcoming experience, while facilitating patient’s access to care. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration.
The Patient Access Representative has a thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability, and secure cash deposits (co-pays, deductibles, cash packages). Ability to secure signatures on all required forms and answer any questions and clearly explain all documents.
Patient Access Representatives has strong social skills to communicate with patients and clinical staff effectively. Demonstrates competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served. Promotes positive customer service while working in a highly fast paced and complex environment.
Requirements:
- High School or GED required. Associate degree or college diploma preferred.
- One year of customer service experience required, preferably in a healthcare setting.
- Two years of experience in healthcare, insurance or related experience preferred.
Skills/Experience Sought:
- Good interpersonal, written & oral communication skills for interacting w/patients, payers, physicians & other CSHS customers
- Intermediate math skills required
- Demonstrated ability to work well as a great teammate & independently
- Able to multi-task & work in a fast-paced environment with conflicting demands for time and attention
- Advanced PC literacy: Basic core computer skills & navigation skills. General knowledge of office equipment.
- English language proficiency. Bi-lingual preferred and helpful
- Aptitude for cash collections
- Medical terminology
Why Work at Cedars?
Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b), we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.
Working Title: Patient Access Rep I - CSRC MGB - Full time -Day
Department: MGB Registration-Patient Acces
Business Entity: Cedars-Sinai Medical Center
Job Category: Administrative
Job Specialty: Admissions/Registration
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$20.02 - $30.03
