Job Role OverviewThe maintenance coordinator is responsible for reviewing all inbound work orders, troubleshooting with resident, dispatching vendors and coordination between vendor and resident. The maintenance assistant is responsible for all invoice review and approval.Recommended Training
- Company maintenance policies (Ex. Home Warranty, Owner using own vendor, emergency work order, etc)
- Company Processes
- Must know difference between Emergency, Standard, Cosmetic Work Orders
- Must be proficient in maintenance software
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- Reviews all inbound work orders for legitimacy
- Approves/denies work order
- Troubleshoot with resident
- Assigns Vendor
- Works with Vendor and Resident during the work order process
- Review before/after photos from vendor
- Receives reviews and approves the invoice
- Escalates challenges to the maintenance manager
- Reviews and updates all work orders daily
- Sends customer satisfaction survey to residents upon work order completion
- Handles vendor challenges
- Receives approval from owners for work above the maintenance limit
- PMRs completed vs scheduled
- Revenue Generated from PMRs
- Tenant work order Real Revenue
This is a remote position.
Notice
Property Management Business Solutions LLC is the franchisor of the Real Property Management ® franchised system. Each Real Property Management® franchised location is independently-owned and operated. Employment opportunities throughout the franchised network are listed as a service, so they can be conveniently found by interested parties at one central location for brand management purposes only. The employer for each position listed is the independent franchise owner who posted the position on this website.
- Acknowledgement
I acknowledge that each independent Real Property Management® franchise office hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Property Management Business Solutions LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Property Management Business Solutions LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
